ITIL® 4 STRATEGIST: DIRECT, PLAN AND IMPROVE – DPI
The ITIL® 4 Strategist: Direct Plan and Improve (DPI) course provides IT professionals and leaders with the knowledge needed to apply ITIL methods throughout their IT strategy. Th...
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The ITIL® 4 Strategist DPI course is intended for: ITSM Managers or aspiring ITSM Managers. ITSM Practitioners. ITIL® 4 certified individuals at any level who wish to continue with the certification path.
You must have the ITIL® 4 Foundation Certificate to take the exam.
Our instructors are professionals and consultants who apply IT Service Management topics daily in the field in organizations of varying levels of complexity and across different sectors. They are certified at the highest IT Service Management level (ITIL), are ISO20000-1 and ISO270001 auditors, and are expert trainers accredited as ITIL® ATs (Accredited Trainers) by PeopleCert. The ITIL® training courses are delivered by "Green Mill Solutions," accredited as an ATO by PeopleCert.
Study materials in digital version:
– ITIL Training Manual containing all the concepts presented,
– Course notes,
– A glossary,
– Official exam simulations
The course includes the ITIL® 4 Strategist DPI exam, with an official certificate issued by PeopleCert.
To take the exam, you must have a PC with administrator privileges and no UDP and TCP ports blocked by systems or security policies. [brITIL® is a registered trademark of PeopleCert Group and may only be used with the prior authorization of PeopleCert. All rights reserved…
Up to 23 CPEs valid for the purpose of maintaining ISACA certifications
The key concepts of Direct, Plan, and Improve. Direction, planning, improvement. Vision and Mission. Strategic, tactical, and operational levels. Governance, compliance, and management. Value, outcomes, costs, and risks.
The scope of what must be directed and planned. The concept of Scope of Control. Principles and methods of directing and planning within the scope of control. Goal cascade and requirement cascade. Policies, controls, and guidelines. Decision-making authority at the appropriate level.
The role of Governance, Risk, and Compliance and its integration with the Service Value System. The role of risk and risk management in Direct, Plan, and Improve (DPI). How governance impacts DPI. How the controls implemented must be sufficient but not excessive.
The key principles and methods of continuous improvement. The ITIL Continual Improvement Model and its connection to the Service Value System. Assessment methods. Prioritization of improvement objectives. Business Case. Organizational Change Management. Communication and Organizational Change Management.
Practice using official exam simulations.
Voucher for the Certification Exam will be issued.
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