Great starting point for an IT career
I had no formal IT background, so I appreciated how the course introduced the fundamentals step by step. The labs gave me…
Course Information
Course Code
COMPTIA A+
Duration
10 Days
Delivery
Online Live, Self Paced
Exam Voucher
Included
Certification Body
CompTIA
Certification
A+
What You Will Learn
Upon completion of this course, students will be able to: - take the CompTIA A+ Core 1 and Core 2 certification exams - identify, use, and connect hardware components and devices - install and support the Windows operating system, including command-line and client support, and understand Mac OS, Linux, and mobile OS functionality - troubleshoot PC and mobile device issues and provide application security support - distinguish and explain the differences between different types of networks and connections, including TCP/IP, WIFI, and SOHO - troubleshoot device and network issues - identify and defend against security vulnerabilities in devices and their network connections - install and configure laptops and other mobile devices - illustrate cloud computing concepts and configure client-side virtualization - follow best practices for security, environmental impact, communication, and professionalism to effectively isolate the problem
Course Curriculum
- MOBILE DEVICES - Given a scenario, install and configure laptop hardware and components. - Compare and contrast the display components of mobile devices. - Given a scenario, set up and configure accessories and ports of mobile devices. - Given a scenario, configure basic mobile-device network connectivity and application support.
- NETWORKING - Compare and contrast Transmission Control Protocol (TCP) and User Datagram - Protocol (UDP) ports, protocols, and their purposes. - Compare and contrast common networking hardware. - Compare and contrast protocols for wireless networking. - Summarize services provided by networked hosts. - Given a scenario, install and configure basic wired/wireless small office/home office (SOHO) networks. - Compare and contrast common network configuration concepts. - Compare and contrast Internet connection types, network types, and their features. - Given a scenario, use networking tools.
- HARDWARE - Explain basic cable types and their connectors, features, and purposes. - Given a scenario, install the appropriate RAM. - Given a scenario, select and install storage devices. - Given a scenario, install and configure motherboards, central processing units (CPUs), and add-on cards. - Given a scenario, install or replace the appropriate power supply. - Given a scenario, deploy and configure multifunction devices/printers and settings. - Given a scenario, install and replace printer consumables.
- VIRTUALIZATION AND CLOUD COMPUTING - Summarize cloud-computing concepts. - Summarize aspects of client-side virtualization.
- HARDWARE AND NETWORK tROUBLESHOOTING - Given a scenario, apply the best practice methodology to resolve problems. - Given a scenario, troubleshoot problems related to motherboards, RAM, CPU, and power. - Given a scenario, troubleshoot and diagnose problems with storage drives and RAID arrays. - Given a scenario, troubleshoot common issues with mobile devices. - Hardware and Network Troubleshooting - Given a scenario, troubleshoot problems with wired and wireless networks.
- OPERATING SYSTEMS - Identify basic features of Microsoft Windows editions. - Given a scenario, use the appropriate Microsoft command-line tool. - Given a scenario, use the appropriate Microsoft Windows 10 - Given a scenario, use features and tools of the Microsoft Windows 10 operating system (OS). - Given a scenario, use the appropriate Windows settings. - Given a scenario, configure Microsoft Windows networking features on a client/desktop. - Given a scenario, apply application installation and configuration concepts. - Explain common OS types and their purposes. - Given a scenario, perform OS installations and upgrades in a different OS environment. - Identify common features and tools of the macOS/desktop OS. - Identify common features and tools of the Linux client/desktop OS.
- SECURITY - Summarize various security measures and their purposes. - Compare and contrast wireless security protocols and authentication methods. - Given a scenario, detect, remove, and prevent malware using the appropriate tools and methods. - Explain common social-engineering attacks, threats, and vulnerabilities. - Given a scenario, configure a workstation to meet best practices for security. - Explain common methods for securing mobile and embedded devices. - Given a scenario, manage and configure basic security settings in the Microsoft Windows OS. - Given a scenario, use common data destruction and disposal methods. - Given a scenario, configure appropriate security settings on small office/home office (SOHO) wireless and wired networks. Given a scenario, install and configure browsers and relevant security settings.
- SOFTWARE TROUBLESHOOTING - Given a scenario, troubleshoot common Windows OS problems. - Given a scenario, troubleshoot common personal computer (PC) security issues. - Given a scenario, use best practice procedures for malware removal. - Given a scenario, troubleshoot common mobile OS and application issues. - Given a scenario, troubleshoot common mobile OS and application security issues.
- OPERATIONAL PRCEDURES - Given a scenario, implement best practices associated with documentation and support systems information management. - Explain basic change-management best practices. - Given a scenario, implement workstation backup and recovery methods. - Given a scenario, use common safety procedures. - Summarize environmental impacts and local environmental control - Explain the importance of prohibited content/activity and privacy, licensing, and policy concepts. - Given a scenario, use proper communication techniques and professionalism. - Identify the basics of scripting. - Given a scenario, use remote access technologies.
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All You Need to Know
Who Should Attend
System Administrators, Service Desk Analyst, Data & Desktop Support Technician & Administrators, Help Desk Technician, Technical Support Specialist, End User Computing Technician Field Service Technician, Associate Network Engineer, System Support Specialist
Prerequisites
To participate in this course, it is preferable to have at least one year of previous experience in the sector.
CompTIA A+ is a course that can be taken even by beginners , as it provides an in-depth introduction to the skills needed to launch a career in IT.
Course Materials
The course includes, for both CORE 1 and CORE 2:
– Course slides
– Official CompTIA guide in digital format in English
– Online database with official CompTIA exam practice exercises
– 12-month access to the set of official online labs on the CompTIA platform, which are useful for practical application of concepts and exam preparation.
Exams can be purchased in addition to the participation fee for those interested in certification in addition to learning the concepts and practical techniques.
Upcoming Certified HW, SW and System Administration Batches
Pick a start date that works for you — every cohort includes the same official courseware, live instructor access and exam voucher.
| Start | End | Status | Study Mode | |
|---|---|---|---|---|
| 14/09/2026 | 25/09/2026 | Open | Online Live | |
| 19/10/2026 | 30/10/2026 | Open | Online Live | |
| 16/11/2026 | 27/11/2026 | Wait List | Online Live | |
| 01/09/2026 | 31/12/2026 | Open | Self-Paced | |
| 11/01/2027 | 22/01/2027 | Open | Online Live |
No batches match your filters — try widening the date range.
What Our Learners Say
The Core 1 and Core 2 structure made the learning path easy to follow. The practical exercises also helped me feel more confident with common IT support tasks.
The hands-on labs were especially useful. Working through troubleshooting scenarios helped me understand how the concepts apply in real support environments.
A solid introduction to hardware, networking and troubleshooting. The practical modules were the strongest part of the training for me.
The courseware was clear and well organised, and the combination of instructor guidance and practice activities made the exam preparation much easier.
Good overall value, especially with the exam voucher and lab access included. I found the troubleshooting and operating system sections particularly useful.
Career Opportunities After CompTIA A+ Certification
First- and second-line support for users: hardware, software, accounts and connectivity issues — the core of what A+ Core 1 and Core 2 cover. UK salary: ITJobsWatch permanent vacancies, 6 months to Sep 2026 (10th pct / median / 90th pct).
Hiring Companies
Computacenter
CGI
Capgemini
Sopra Steria
NHS
Average Salary
Logs, triages and resolves incidents and requests, escalating complex issues and keeping users informed. UK salary: ITJobsWatch permanent vacancies, 6 months to Sep 2026 (10th pct / median / 90th pct).
Hiring Companies
Computacenter
CGI
Sopra Steria
Capgemini
DXC Technology
Average Salary
Builds, deploys and maintains laptops, desktops, mobile devices and operating systems across an organisation. UK salary: ITJobsWatch permanent vacancies, 6 months to Sep 2026 (10th pct / median / 90th pct).
Hiring Companies
Computacenter
CGI
Fujitsu
DXC Technology
Average Salary
Travels to customer sites to install, repair and maintain hardware and networked devices. UK salary: ITJobsWatch permanent vacancies, 6 months to Sep 2026 (10th pct / median / 90th pct).
Hiring Companies
Computacenter
Fujitsu
Dell Technologies
NCR Atleos
Average Salary
Frequently Asked Questions
The price depends on the package you choose. For CompTIA A+, Profice offers Online Live instructor-led training (Live course, or Live course + exam) and Self-Paced E-Learning + Exam. The "+ exam" packages include the official CompTIA exam voucher, official courseware, hands-on labs, a certificate and lifetime support. Current prices for your region are shown in the pricing panel on this page (prices exclude VAT).
For anyone starting out in IT support, CompTIA A+ remains one of the most widely recognised entry-level certifications. It is vendor-neutral and covers hardware, networking, operating systems, security and troubleshooting, and CompTIA reports that it appears in more tech-support job listings than any other IT credential. It is most valuable when combined with hands-on practice, which is why this course includes labs.
CompTIA A+ requires two exams, Core 1 (220-1201) and Core 2 (220-1202), which can be taken in any order. Each has up to 90 multiple-choice, drag-and-drop and performance-based questions and a 90-minute time limit; the passing scores are 675 (Core 1) and 700 (Core 2) on a 100–900 scale. Core 1 covers mobile devices, networking, hardware, virtualisation and cloud, and troubleshooting; Core 2 covers operating systems, security, software troubleshooting and operational procedures.
A+ is designed as an entry-level certification and has no formal prerequisites, so beginners and career changers can take it. The challenge is breadth rather than depth: two exams covering a wide range of topics, including performance-based tasks. Following a structured course, practising in labs and working through practice questions makes it very achievable; basic familiarity with computers helps.
CompTIA A+ is aimed at entry-level IT support roles such as Help Desk Technician, IT Support Technician, Desktop Support Technician, Field Service Technician and Technical Support Specialist. It is also a common first step before Network+, Security+ or Server+. The certification strengthens your applications, but hiring also depends on your experience, skills and local job market.