Course Information
What You Will Learn
Course Curriculum
How to plan and build a Service Value Stream to create, deliver, and support a service. Organizational structures. Collaborative and integrated teams. Team capabilities, roles, and skills. Team culture and cultural differences. Customer-oriented mindset. Employee Satisfaction Management. The value of positive communication. Understanding the use of the “Shift-left approach.” How to plan and manage resources in the Service Value System.
How ITIL®4 practices can contribute to the creation, delivery, and support of a service. Service Design. Software Development and Management. Deployment Management. Release Management. Service Validation and Testing. Change Enablement. Service Desk. Incident Management. Problem Management. Knowledge Management. Service Level Management. Monitoring and Event Management.
How to create, deliver, and support a service. Coordinating, prioritizing, and structuring work and activities. Use and value of the Buy vs. Build approach, Sourcing Options, and Service Integration and Management.
Practice using official exam simulations.
Voucher for the Certification Exam will be issued.
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All You Need to Know
This course is aimed at IT professionals already certified ITIL® 4 Foundation, who wish to obtain the title of ITIL Managing Professional (MP).
You must have the ITIL® Foundation Certificate to take the exam.
Study materials in digital version:
– ITIL Training Manual containing all the concepts presented,
– Course notes,
– A glossary,
– Official exam simulations