ITIL® 4 SPECIALIST: CREATE, DELIVER & SUPPORT – CDS
The ITIL® 4 Specialist Create, Deliver, and Support (CDS) module addresses the core activities of service management and extends the scope of ITIL to cover the “creationR...
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This course is aimed at IT professionals already certified ITIL® 4 Foundation, who wish to obtain the title of ITIL Managing Professional (MP).
You must have the ITIL® Foundation Certificate to take the exam.
The instructors are professionals and consultants who apply IT Service Management topics daily in the field in organizations of varying levels of complexity and across different sectors. They are certified at the highest level of IT Service Management (ITIL), as well as ISO20000-1 and ISO270001 auditors. They are also expert trainers accredited as ITIL® ATs (Accredited Trainers) by PeopleCert. PROFICE is accredited as an ATO Affiliate and delivers the course in collaboration with its partner, Green Mill Solutions, a PeopleCert-accredited ATO.
Study materials in digital version:
– ITIL Training Manual containing all the concepts presented,
– Course notes,
– A glossary,
– Official exam simulations
The course includes the ITIL® 4 Specialist CDS exam, with an official certificate issued by PeopleCert.
To take the exam, you must have a PC with administrator privileges and no UDP and TCP ports blocked by systems or security policies.
ITIL® is a registered trademark of PeopleCert Group and may only be used with the prior authorization of PeopleCert. All rights reserved.
24 PMI PDUs and 23 ISACA CPEs
How to plan and build a Service Value Stream to create, deliver, and support a service. Organizational structures. Collaborative and integrated teams. Team capabilities, roles, and skills. Team culture and cultural differences. Customer-oriented mindset. Employee Satisfaction Management. The value of positive communication. Understanding the use of the “Shift-left approach.” How to plan and manage resources in the Service Value System.
How ITIL®4 practices can contribute to the creation, delivery, and support of a service. Service Design. Software Development and Management. Deployment Management. Release Management. Service Validation and Testing. Change Enablement. Service Desk. Incident Management. Problem Management. Knowledge Management. Service Level Management. Monitoring and Event Management.
How to create, deliver, and support a service. Coordinating, prioritizing, and structuring work and activities. Use and value of the Buy vs. Build approach, Sourcing Options, and Service Integration and Management.
Practice using official exam simulations.
Voucher for the Certification Exam will be issued.
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