Course Information
What You Will Learn
Course Curriculum
Basic concepts and objectives of High Velocity IT, the relationship between the Digital Product Lifecycle and the ITIL Operating Model. Digital Organization. Digital Transformation. IT Transformation. IT and IoT. Digital products and services. Digital technology. Valuable Investment. Fast Development. Resilient Operation. Co-Created Value. Assured Conformance. The Digital Product Lifecycle and its relationship with the four dimensions of Service Management, the ITIL Service Value System, and the Service Value Chain.
Principles, models, and fundamental concepts for High Velocity IT. Ethics. Safety culture. Agile. Lean. Resilient. Continuous. Toyota Kata. Service-Dominant Logic. Design Thinking. Complexity Thinking. Cynefin
Supporting practices for achieving value with High Velocity IT. Portfolio management. Relationship management. Business analysis. Architecture management. Deployment management. Service validation and testing. Software development and management. Availability management. Capacity and performance management. Monitoring and event management. Problem management. Service continuity management. Infrastructure and platform management. Service design.
Exercises through official exam simulations.
Voucher for the Certification Exam will be issued.
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All You Need to Know
This course is aimed at IT professionals already certified ITIL® 4 Foundation, who wish to obtain the title of ITIL Managing Professional (MP).
You must have the ITIL® 4 Foundation Certificate to take the exam.
Study materials in a digital version:
– ITIL Training Manual containing all the concepts presented,
– Course notes,
– A glossary,
– Official exam simulations,