About This Course
The ISO/IEC 20000-1 Lead Auditor programme prepares you to audit a IT service management system (SMS) against ISO/IEC 20000-1. Delivered fully self-paced and online, it takes you from SMS fundamentals to planning and leading a complete audit using the principles of ISO 19011 and ISO/IEC 17021-1.
ISO/IEC 20000-1 is the international standard for IT service management, specifying requirements for delivering managed services of acceptable quality. You’ll learn to gather and weigh evidence, grade nonconformities and report findings that drive improvement — the skills a lead auditor needs for first-, second- and third-party audits.
Course Information
What You Will Learn
Course Curriculum
- Core concepts of IT Service Management
- Structure and requirements of ISO/IEC 20000-1
- Service portfolio and service design
- Service delivery and support processes
- Fundamental audit concepts
- Risk-based audit thinking
- Initiating the audit and defining scope
- Reviewing documentation and planning
- Opening meeting
- Collecting evidence through interviews and sampling
- Drafting audit findings
- Relationship, supply and resolution processes
- Grading nonconformities
- Audit conclusions, report and closing meeting
- Follow-up and corrective action
- Alignment with ITIL practices
- The competency domains
- Revision and exam technique
- Booking and sitting the PECB exam
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All You Need to Know
This programme suits internal and external auditors, IT Service Management managers and consultants, and compliance professionals who audit or oversee a SMS.
A fundamental understanding of ISO/IEC 20000-1 and of audit principles is recommended.
The programme prepares you for the PECB Certified ISO/IEC 20000-1 Lead Auditor exam, which assesses the competency domains for planning, leading and reporting a SMS audit. Completing the training also earns 31 CPD credits.
Frequently Asked Questions
Yes — it is delivered online and self-paced, covering the same competency domains as PECB’s instructor-led programme so you can study around your schedule.
Lead Auditor prepares you to audit a SMS; Lead Implementer prepares you to build and run one.
A fundamental understanding of ISO/IEC 20000-1 and audit principles is recommended.
After passing the exam and meeting PECB’s requirements you can apply for the PECB Certified ISO/IEC 20000-1 Lead Auditor credential.
Yes — the self-paced kit includes one certification exam and one free exam retake.