ISO/IEC 20000-1: AUDITOR/LA SERVICES IT – AICQ-SICEV

The course uses a combination of theoretical lectures, practical exercises and role-plays covering: Overview of the requirements of the ISO/IEC 20000 standard; Process approach and PDCA cycle; Benefits of a management system compliant with ISO/IEC 20000; Terminology and types of; Planning and execution of audits; Audit process according to the ISO 19011 standard; Preparation of the audit, documentation and conduct of the initial meeting; Collection of evidence and audit techniques; Conducting interviews; Preparation of final findings and report; Management of the final meeting and required actions;