ITIL® 4 FOUNDATION

The ITIL® 4 Foundation course is aimed at: IT Professionals, Consultants, Managers and Auditors, such as CIOs, CTOs, IT/IS Managers, IT Consultants, Business Managers, Service Test Managers, ITSM Team Leaders, Designers, Planners and Trainers, and in general anyone who is already working or is about to enter, an IT Service Management environment or connected to ServiceNow.

ITIL® 4 Foundation requires a basic knowledge of Service Management and English for those who prefer the course with the materials in English.
To take the exam, you must have a PC with administrator privileges and no UDP and TCP ports blocked by security systems.

The instructors are professionals and consultants who apply IT Service Management topics daily in the field in organizations of varying levels of complexity and across different sectors. They are certified at the highest level as IT Service Management ITIL® experts, as well as ISO20000-1 and ISO270001 auditors. They are also expert trainers accredited as ITIL® ATs (Accredited Trainers) by PeopleCert. PROFICE is accredited as an ATO Affiliate and delivers the course in collaboration with its partner, Green Mill Solutions, a PeopleCert-accredited ATO.

Study materials in digital version:
– ITIL Foundation Training Manual containing all the concepts presented,
– Course notes,
– A glossary,
– Official exam simulations.

The course includes the ITIL® 4 Foundation exam, with an official certificate issued by PeopleCert. It is valid for both those without a previous ITILv3 certification and those who have already achieved the ITIL v3 Foundation certification.
To take the exam, you must have a PC with administrator privileges and no UDP and TCP ports blocked by systems or security policies.
ITIL® is a registered trademark of PeopleCert Group and may only be used with the prior authorization of PeopleCert. All rights reserved.

16 PMI PDUs and 15 ISACA CPEs