PROFICE S.r.l is an Italian limited liability company operating in accordance with GDPR 679/16 and Legislative Decree No. 101/2018.
We may collect the following categories of personal information:
We process your personal data for the following purposes:
Identity verification, customer communication, service provision, contract execution, billing, and delivery
Legal Basis: GDPR Article 6(1)(b)
Tax obligations, accounting records, regulatory reporting, anti-money laundering, and data protection compliance
Legal Basis: GDPR Article 6(1)(c)
Business protection, legal proceedings, compliance investigations, regulatory matters, and intellectual property protection
Legal Basis: GDPR Article 6(1)(f)
Handling customer feedback, resolving complaints, investigating issues, and customer satisfaction improvement
Legal Basis: GDPR Article 6(1)(f)
Customized content, tailored communications, personalized user experience, and relevant service recommendations
Legal Basis: GDPR Article 6(1)(f)
Usage analytics, performance monitoring, security surveillance, user behavior analysis, and service improvement
Legal Basis: GDPR Article 6(1)(f)
Product development feedback, market analysis, customer satisfaction surveys, and business intelligence
Legal Basis: GDPR Article 6(1)(a) - Consent
Email marketing, promotional communications, product announcements, service updates, and newsletters
Legal Basis: GDPR Article 6(1)(a) - Consent
We may share your personal information with the following categories of recipients:
PROFICE will not retain your personal data longer than necessary for the purposes outlined in this policy.
We will retain your information for the entire duration of the contractual relationship between you and PROFICE, and subsequently for a period of 12 months for warranty claims, legal disputes, and tax obligations.
Consent-based: Until you decide not to receive any more communications from PROFICE
Activity-based: Until you interact with us and our content
Time limit: Maximum 12 months from when you last interacted with us or our content
Until necessary to resolve the issue and subsequently for two weeks for follow-up and quality assurance.
PROFICE may be required by law to retain certain information for specific periods (e.g., tax records for 10 years, accounting documents for 10 years).
Your data is normally stored on Italian National servers, subject to Italian and EU data protection laws.
In some cases, data may be stored on servers in the European Economic Area (EU + Iceland, Liechtenstein, Norway) with equivalent data protection.
Data might be transferred and stored outside the EEA with appropriate safeguards: adequacy decisions, Standard Contractual Clauses (SCCs), Binding Corporate Rules (BCRs), or certification mechanisms.
When data is transferred outside the EEA:
Under the GDPR, you have the following rights regarding your personal data:
You can ask us not to process your personal data for commercial purposes, including direct marketing, profiling, and processing based on legitimate interests. We must immediately cease such processing.
How to exercise: Check certain boxes on forms, select the 'unsubscribe' button on any communication we send you, or contact us directly.
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal is as easy as giving consent and takes immediate effect without impacting past lawful processing.
If the information PROFICE holds about you is inaccurate or incomplete, you have the right to request correction of factual errors, completion of incomplete data, and updating of outdated information.
You can ask us to provide you with a free copy of your personal data that PROFICE holds, including information about processing purposes, recipients, retention periods, and your rights.
You can request that your data be provided to you in a structured, computer-readable format (JSON, CSV, XML) with the right to transmit it to another controller.
You can ask us to limit data usage temporarily during accuracy disputes, unlawful processing claims, or objections until such disputes are resolved.
You may request deletion of your personal data when:
You may exercise your rights at any time by writing to:
We will respond to your request within one month of receipt. Identity verification may be required.
The provision of personal data is strictly necessary for the purposes of carrying out the processing activities described in this policy. This data provision is mandatory for service delivery, contract performance, and legal compliance - it is not optional.
⚠️ Consequences of Refusal: Any refusal to provide necessary personal data will result in our inability to fulfill services, maintain contracts, or comply with legal obligations.
Your data may be subject to the following operations: collection, recording, organization, storage, consultation, processing/elaboration, modification, selection, extraction, comparison, utilization, interconnection, blocking, communication, distribution, cancellation, and transformation into anonymous form.
The data controller is PROFICE S.r.l with registered office at Via Fernelli No. 28, 46100, Mantova (MN), Italy. The data controller is the legal entity responsible for determining the purposes and means of processing your personal data.
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
VAT: 02487960201
Italian Limited Liability Company