ITIL(Information Technology Infrastructure Library)

The ITIL® 4 Foundation course provides an understanding of the popular ITIL framework for IT Service Management and its key operating principles, updated to the 2019 edition. ITIL® 4 offers a more strategic perspective on ITSM than the previous version, ITIL:2011 v3, and introduces new terms and concepts. ITIL® 4 is designed to help organizations manage the complexities of digital transformation, including integrating ITSM with models such as Lean IT, Agile, and DevOps. The course prepares participants for the ITIL® 4 Foundation certification exam.

ITIL® 4 Strategist Direct Plan and Improve (DPI) is the universal module, a key component of both the ITIL 4 Managing Professional and ITIL 4 Strategic Leader pathways. The module addresses the influence and impact of Agile and Lean working methods and how they can be leveraged to an organization's advantage.

The ITIL® 4 Leader Digital and IT Strategy (DITS) course, along with the Strategist DPI, is the module that completes the ITIL® 4 Strategic Leader pathway. The course focuses on the importance and challenges of creating an appropriate digital strategy to enable business success and how it can be integrated into the IT strategy and aligned with the organization's objectives.

The ITIL® 4 Specialist Create, Deliver, and Support (CDS) course addresses the core activities of service management and extends the current scope of ITIL to cover the "creation" of services. It focuses on the integration of different value streams and activities to create, deliver, and support information technology-based products and services, while also covering supporting practices, methods, and tools. This course is intended for IT professionals seeking the ITIL Managing Professional (MP) designation.

The ITIL® 4 Specialist Drive Stakeholder Value (DSV) course covers all types of engagement and interaction between a service provider and its customers, users, suppliers, and partners. It focuses on converting demand into value through information technology-based services. This course is intended for IT professionals wishing to obtain the ITIL Managing Professional (MP) designation.

The ITIL® 4 Specialist: High Velocity IT (HVIT) course explores how digitalized organizations and digitalized operating models can operate in high-velocity environments and can help organizations operate as digitally-driven organizations with success. This course is aimed at IT professionals who wish to obtain the ITIL Managing Professional (MP) designation.

The ITIL® 4 Specialist: IT Asset Management module is designed for IT professionals responsible for cost and risk management, monitoring, compliance, and good governance of IT assets. Based on the ITIL 4 framework, the module provides a guide to both strategic and practical best practices to help organizations understand the value of IT Asset Management, as well as its key concepts and challenges. The course prepares participants for the ITIL 4 Specialist ITAM certification exam.

The ITIL 4 Acquiring & Managing Cloud Services (ITIL 4 AMCS) course was developed to support IT professionals involved in the management and implementation processes of cloud services and technologies.