The course aims to provide participants with knowledge of how to integrate different value streams and processes to create, deliver, and support IT products and services, while illustrating relevant practices, methods, and tools for this purpose. The course also introduces the criteria for defining and evaluating service performance, service quality, and continuous improvement methods. Finally, the course aims to adequately prepare participants to take the ITIL®4 Create, Deliver & Support (CDS) exam, for IT professionals wishing to obtain the ITIL Managing Professional (MP) title.

This course is aimed at IT professionals already certified ITIL® 4 Foundation, who wish to obtain the title of ITIL Managing Professional (MP).

You must have the ITIL® Foundation Certificate to take the exam.

The instructors are professionals and consultants who apply IT Service Management topics daily in the field in organizations of varying levels of complexity and across different sectors. They are certified at the highest level of IT Service Management (ITIL), as well as ISO20000-1 and ISO270001 auditors. They are also expert trainers accredited as ITIL® ATs (Accredited Trainers) by PeopleCert. PROFICE is accredited as an ATO Affiliate and delivers the course in collaboration with its partner, Green Mill Solutions, a PeopleCert-accredited ATO.

Study materials in digital version:
– ITIL Training Manual containing all the concepts presented,
– Course notes,
– A glossary,
– Official exam simulations

The course includes the ITIL® 4 Specialist CDS exam, with an official certificate issued by PeopleCert.
To take the exam, you must have a PC with administrator privileges and no UDP and TCP ports blocked by systems or security policies.
ITIL® is a registered trademark of PeopleCert Group and may only be used with the prior authorization of PeopleCert. All rights reserved.

24 PMI PDUs and 23 ISACA CPEs