Participants will gain in-depth knowledge of the entire audit process, from program definition to reporting results. The course combines lectures with practical exercises, discussions, and role-plays simulating situations that may arise during audits. At the end of the course, an exam on the ISO/IEC 20000-1 standard, recognized by AICQ-SICEV, will be administered.

Aspiring auditors and lead auditors of IT service management systems, IT managers and specialists, IT service personnel, consultants.

Participation requires knowledge of the IT sector and basic skills in related processes.

At the end of the training, a half-day will be dedicated to specific exam preparation with simulations and in-depth discussions on the topics covered in the course.

Discounted fees are available for AIEA members (ISACA Milan Chapter) or ISACA members in general.

To attend only the three-day ISO22301 course (Module 2), you must have obtained at least one other ISO Auditor/Lead Auditor certification (e.g., ISO 9001, ISO 27001, ISO20000-1, etc.) in the last three years.

Otherwise, you must also attend the two-day ISO19011 – Auditing Techniques course (Module 1).

39 ISACA CPE (23 Module 2 only)