COMPTIA A+

MOBILE DEVICES - Given a scenario, install and configure laptop hardware and components. - Compare and contrast the display components of mobile devices. - Given a scenario, set up and configure accessories and ports of mobile devices. - Given a scenario, configure basic mobile-device network connectivity and application support. NETWORKING - Compare and contrast Transmission Control Protocol (TCP) and User Datagram - Protocol (UDP) ports, protocols, and their purposes. - Compare and contrast common networking hardware. - Compare and contrast protocols for wireless networking. - Summarize services provided by networked hosts. - Given a scenario, install and configure basic wired/wireless small office/home office (SOHO) networks. - Compare and contrast common network configuration concepts. - Compare and contrast Internet connection types, network types, and their features. - Given a scenario, use networking tools. HARDWARE - Explain basic cable types and their connectors, features, and purposes. - Given a scenario, install the appropriate RAM. - Given a scenario, select and install storage devices. - Given a scenario, install and configure motherboards, central processing units (CPUs), and add-on cards. - Given a scenario, install or replace the appropriate power supply. - Given a scenario, deploy and configure multifunction devices/printers and settings. - Given a scenario, install and replace printer consumables. VIRTUALIZATION AND CLOUD COMPUTING - Summarize cloud-computing concepts. - Summarize aspects of client-side virtualization. HARDWARE AND NETWORK tROUBLESHOOTING - Given a scenario, apply the best practice methodology to resolve problems. - Given a scenario, troubleshoot problems related to motherboards, RAM, CPU, and power. - Given a scenario, troubleshoot and diagnose problems with storage drives and RAID arrays. - Given a scenario, troubleshoot common issues with mobile devices. - Hardware and Network Troubleshooting - Given a scenario, troubleshoot problems with wired and wireless networks.

OPERATING SYSTEMS - Identify basic features of Microsoft Windows editions. - Given a scenario, use the appropriate Microsoft command-line tool. - Given a scenario, use the appropriate Microsoft Windows 10 - Given a scenario, use features and tools of the Microsoft Windows 10 operating system (OS). - Given a scenario, use the appropriate Windows settings. - Given a scenario, configure Microsoft Windows networking features on a client/desktop. - Given a scenario, apply application installation and configuration concepts. - Explain common OS types and their purposes. - Given a scenario, perform OS installations and upgrades in a different OS environment. - Identify common features and tools of the macOS/desktop OS. - Identify common features and tools of the Linux client/desktop OS. SECURITY - Summarize various security measures and their purposes. - Compare and contrast wireless security protocols and authentication methods. - Given a scenario, detect, remove, and prevent malware using the appropriate tools and methods. - Explain common social-engineering attacks, threats, and vulnerabilities. - Given a scenario, configure a workstation to meet best practices for security. - Explain common methods for securing mobile and embedded devices. - Given a scenario, manage and configure basic security settings in the Microsoft Windows OS. - Given a scenario, use common data destruction and disposal methods. - Given a scenario, configure appropriate security settings on small office/home office (SOHO) wireless and wired networks. Given a scenario, install and configure browsers and relevant security settings. SOFTWARE TROUBLESHOOTING - Given a scenario, troubleshoot common Windows OS problems. - Given a scenario, troubleshoot common personal computer (PC) security issues. - Given a scenario, use best practice procedures for malware removal. - Given a scenario, troubleshoot common mobile OS and application issues. - Given a scenario, troubleshoot common mobile OS and application security issues. OPERATIONAL PRCEDURES - Given a scenario, implement best practices associated with documentation and support systems information management. - Explain basic change-management best practices. - Given a scenario, implement workstation backup and recovery methods. - Given a scenario, use common safety procedures. - Summarize environmental impacts and local environmental control - Explain the importance of prohibited content/activity and privacy, licensing, and policy concepts. - Given a scenario, use proper communication techniques and professionalism. - Identify the basics of scripting. - Given a scenario, use remote access technologies.