ITIL® 4 SPECIALIST: DRIVE STAKEHOLDER VALUE – DSV
The ITIL® 4 Specialist Drive Stakeholder Value (DSV) course is designed for professionals responsible for managing and integrating stakeholders, those focused on the customer jour...
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This course is aimed at IT professionals already certified ITIL® 4 Foundation, who wish to obtain the title of ITIL Managing Professional (MP).
You must have the ITIL® Foundation Certificate to take the exam.
The instructors are professionals and consultants who apply IT Service Management topics daily in the field in organizations of varying levels of complexity and across different sectors. They are certified at the highest level of IT Service Management (ITIL), as well as ISO20000-1 and ISO270001 auditors. They are also expert trainers accredited as ITIL® ATs (Accredited Trainers) by PeopleCert. PROFICE is accredited as an ATO Affiliate and delivers the course in collaboration with its partner, Green Mill Solutions, a PeopleCert-accredited ATO.
Study materials in digital version:
– ITIL Training Manual containing all the concepts presented,
– Course notes,
– A glossary,
– Official exam simulations
The course includes the ITIL® 4 Specialist DSV exam, with an official certificate issued by PeopleCert.
To take the exam, you must have a PC with administrator privileges and no UDP and TCP ports blocked by systems or security policies.
ITIL® is a registered trademark of PeopleCert Group and may only be used with the prior authorization of PeopleCert. All rights reserved.
24 PMI PDUs and 23 ISACA CPEs
Customer Journey, Target Markets, and Stakeholders. The concept of Customer Journey. Ways to design and improve the Customer Journey. Market characteristics. Marketing activities and techniques. Customer needs and how they are influenced by external and internal factors. Service Provider and Value Proposition.
Promoting relationships with stakeholders. Supplier and Partner relationships. Developing customer relationships. Analyzing customer needs. Activities and techniques for collaboration and communication. “Relationship Management” practice. “Supplier Management” practice.
Modeling demand and defining supply. Value-driven; data-driven and user-centered service design. Approaches for Service Offering. Capturing, influencing, and managing demand and opportunities. Gathering, analyzing, and prioritizing requirements from various stakeholders. “Business Analysis” practice
Exercises through official exam simulations.
Issuance of the voucher for the Certification Exam
Course Pricing Options
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Remote Instructor Led + Exam
Self-Paced e-learning + Exam
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