The course aims to provide participants with an understanding of the possible types of engagement and interaction between Service Providers and their customers, users, suppliers, and partners—in short, their key stakeholders—taking into consideration Customer Experience, User Experience, and the concepts of Customer Journey and Customer Journey Mapping. Finally, the course aims to adequately prepare participants to take the ITIL®4 Drive Stakeholder Value exam, for IT professionals wishing to obtain the ITIL Managing Professional (MP) title.

This course is aimed at IT professionals already certified ITIL® 4 Foundation, who wish to obtain the title of ITIL Managing Professional (MP).

You must have the ITIL® Foundation Certificate to take the exam.

The instructors are professionals and consultants who apply IT Service Management topics daily in the field in organizations of varying levels of complexity and across different sectors. They are certified at the highest level of IT Service Management (ITIL), as well as ISO20000-1 and ISO270001 auditors. They are also expert trainers accredited as ITIL® ATs (Accredited Trainers) by PeopleCert. PROFICE is accredited as an ATO Affiliate and delivers the course in collaboration with its partner, Green Mill Solutions, a PeopleCert-accredited ATO.

Study materials in digital version:
– ITIL Training Manual containing all the concepts presented,
– Course notes,
– A glossary,
– Official exam simulations

The course includes the ITIL® 4 Specialist DSV exam, with an official certificate issued by PeopleCert.
To take the exam, you must have a PC with administrator privileges and no UDP and TCP ports blocked by systems or security policies.
ITIL® is a registered trademark of PeopleCert Group and may only be used with the prior authorization of PeopleCert. All rights reserved.

24 PMI PDUs and 23 ISACA CPEs