Course Overview
What You Will Learn
The course aims to provide participants with an understanding of the possible types of engagement and interaction between Service Providers and their customers, users, suppliers, and partners—in short, their key stakeholders—taking into consideration Customer Experience, User Experience, and the concepts of Customer Journey and Customer Journey Mapping. Finally, the course aims to adequately prepare participants to take the ITIL®4 Drive Stakeholder Value exam, for IT professionals wishing to obtain the ITIL Managing Professional (MP) title.
Who Should Attend
This course is aimed at IT professionals already certified ITIL® 4 Foundation, who wish to obtain the title of ITIL Managing Professional (MP).
Prerequisites
You must have the ITIL® Foundation Certificate to take the exam.